Mobile Device Management

Wireless Analytics - Mobile Services Policy Sample

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2 CONTENTS SECTION 1: GENERAL MOBILE SERVICE POLICY ............................................................................................................................ 3 1.1 Policy Statement ................................................................................................................................................................................. 3 1.2 Policy Scope .......................................................................................................................................................................................... 4 1.3 General Policy Objective ................................................................................................................................................................. 4 SECTION 2: APPROVED MOBILE SERVICE PROVIDERS .............................................................................................................. 5 SECTION 3: EMPLOYEE ELIGIBILITY & ELIGIBILITY EXCEPTION REQUIREMENTS ....................................................... 5 3.1 Criteria for Approval of a Mobile Service ................................................................................................................................. 5 3.2 Requests for Approval of an Exception to the Mobile Service Policy ............................................................................ 6 SECTION 4: ADMINISTRATION OF MOBILE SERVICES ................................................................................................................ 7 4.1 Role of a Mobile Management Service Provider .................................................................................................................... 7 4.2 Site Administration Support ........................................................................................................................................................... 8 4.3 Division Administration Support .................................................................................................................................................. 8 SECTION 5: END USER RESPONSIBILITIES .......................................................................................................................................... 9 5.1 Personal Use ......................................................................................................................................................................................... 9 5.2 Business Use of Personal Devices ................................................................................................................................................ 9 5.3 Safety ....................................................................................................................................................................................................... 10 5.4 Security ................................................................................................................................................................................................... 10 5.5 Lost, Stolen, or Damaged Devices ................................................................................................................................................ 10 5.6 Usage & Best Practices ..................................................................................................................................................................... 10 5.7 Mobile Service, Accessories, & Feature Purchase ................................................................................................................. 11 5.8 Acceptable Use .................................................................................................................................................................................... 11 5.9 Monthly Review of Usage & Costs ............................................................................................................................................... 11 5.10 Data Devices & Services ................................................................................................................................................................ 11 5.11 International Use.............................................................................................................................................................................. 11 SECTION 6: MANAGER RESPONSIBILITIES ........................................................................................................................................ 12 SECTION 7: TRANSFER OF NUMBER TO CORPORATE LIABILITY .......................................................................................... 12 SECTION 8: EMPLOYEE DEPARTURE ..................................................................................................................................................... 12 SECTION 9: SUMMARY ................................................................................................................................................................................. 13 ENFORCEMENT APPENDIX A – ELIGIBILITY MATRIX & DECISION TREE ............................................................................................................... 14 APPENDIX B – APPROVED MOBILE SERVICE PROVIDERS ........................................................................................................ 16 APPENDIX C – WIRELESS MOBILE SERVICE FORMS ..................................................................................................................... 17 APPENDIX D – SMART DEVICE MATRIX .............................................................................................................................................. 17 APPENDIX E – PERSONALLY OWNED DEVICE ACKNOWLEDGEMENT .............................................................................. 18 A strong corporate policy documenting the rules users must follow when using company mobile devices or accessing company data on their own devices is the first line of defense against a data breach and data overages. Use this template as a starting point in creating a mobile service policy for your business. WirelessAnalytics.com

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