Motus Guides

Implementing A Managed Mobility Service Guide

Issue link:

Contents of this Issue


Page 2 of 7

3 HELP DESK SUPPORT Each of the above requires varying degrees of a en on from an IT department. None of that goes into the research, presenta on and standing up department decision makers will have to do in order to launch their mobility strategy. Nor does it share the me and a en on required for new role assignments and onboarding. But it's hard to imagine something more me consuming than help desk support. Most companies have some level of help desk support. Unfortunately, not every problem-solving measure that works on computers can be transferred to phones. So, with the new program will come the corollary up ck in phone calls. That's more IT support me devoted to trouble shoo ng mobile devices. And turning it off and on again can't fix every issue. IN SUMMARY There are several challenges companies face when handling a corporate liable phone program in house. It requires a greater number of IT members and department resources. But the biggest problem is the lack of subject ma er exper se. The field of mobile devices transforms quickly, with new releases every year, updates to so ware and interfaces, even carrier choices. By se ng up the CPD in house a company won't be relying on an outside party, but they won't receive the knowledge and help an outside party can offer. An in- house op on puts a greater burden on the IT department than using a MMS provider. COMPANIES OFTEN HIRE NEW IT PERSONNEL TO BRIDGE THE KNOWLEDGE GAP BETWEEN COMPUTERS AND PHONES. The field of mobile devices transforms quickly, with: Yearly releases Frequent so ware & interface updates New carrier choices

Articles in this issue

Links on this page

Archives of this issue

view archives of Motus Guides - Implementing A Managed Mobility Service Guide