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On-Demand Services Report

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A SHIFT IN SERVICE DELIVERY: ON-DEMAND SERVICES SHAPE 2021 The pandemic con nues to affect the way we learn, live and work. Its impact gave rise to shi s in the ways consumers receive goods and services. While ecommerce showed upward trends pre-COVID, the pandemic accelerated this already increasing shi towards the digital channel. Many consumers took online shopping to new levels, experimen ng with more modern ecommerce experiences such as on-demand service delivery. COLLABORATION WITH

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