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On-Demand Services Report

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ABOUT MOTUS Motus is the defini ve expert in anywhere workforce solu ons. Its pla orm and proprietary so ware simplify the reimbursement and management of vehicle, device, work and living costs through personalized calcula ons. Powered by an unmatched pool of data, refined over more than 80 years, and updated in real me, Motus is the pla orm of choice for top Fortune 500 companies and organiza ons commi ed to workplace agility. Motus automo ve data, captured and analyzed across the world's largest retained pool of drivers, also underpins the annual Internal Revenue Service (IRS) business mileage standard, the amount an individual can deduct for business vehicle expenses. For more informa on please visit www.motus.com or connect with us on Twi er, Facebook, Instagram or LinkedIn. 1 Five E-Commerce Trends that will Change Retail in 2021. Forbes. h ps://www.forbes.com/sites/michelleevans1/2021/01/19/five-e- commerce-trends-that-will-change-retail-in-2021/?sh=251165411435 2 Is Instacart headed to be America's Top Grocer? ModernShipper. h ps://www.freightwaves.com/news/is-instacart-headed-to-be-americas- top-grocer 3 On-Demand Delivery: What Amazon Started, COVID Finished. Freight Waves. h ps://www.freightwaves.com/news/on-demand-delivery- what-amazon-started-covid-finished 4 More consumers are shopping online for cars. Can dealerships keep up? ABC News. h ps://abcnews.go.com/Business/consumers-shopping- online-cars-dealerships/story?id=76650042 5 Should I buy a car during the coronavirus pandemic?. FingerLakes. h ps://fingerlakes1.com/2021/03/23/should-i-buy-a-car-during-the- coronavirus-pandemic/ 6 Study: In Pandemic, Car Buyers Shopping Online, Happier with Experience. Kelley Blue Book. h ps://www.kbb.com/car-news/study-in- pandemic-car-buyers-shopping-online-happier-with-experience/ 7 2020 Automo ve E-Commerce Report. Automo ve News. h ps://www.autonews.com/sponsored/2020-automo ve-e-commerce-report-0 8 5 Crazy Stats for Online Car Buying in the Pandemic. Kelley Blue Book. h ps://www.kbb.com/car-advice/crazy-stats-online-car-buying- pandemic/ 9 Car Buyers want a Hybrid of Online and Offline Shopping. Forbes. h ps://www.forbes.com/wheels/advice/car-buyers-want-a-hybrid-of- online-and-offline-shopping/ 10 Consumer Trends: Automo ve Digital Transforma on. Think with Google. h ps://www.thinkwithgoogle.com/consumer-insights/consumer- trends/automo ve-digital-transforma on/ 11 New Cars, Expensive Prices. Car and Driver. h ps://www.caranddriver.com/news/a36342329/new-cars-expensive-prices/ 12 The Importance of Vehicle Maintenance. Cleveland Ford. h ps://www.clevelandford.com/posts/importance-of-vehicle-maintenance 13 How to Decide if You Should take Your Car to a Repair Shop or Mobile Mechanic. Jerry. h ps://getjerry.com/advice/how-to-decide-if-you- should-take-your-car-to-a-repair-shop-or-a-mobile-mechanic-by-conor-fynes 14 The Rise of Mobile Services for Work Truck Fleets. Work Trucks. h ps://www.worktruckonline.com/350127/the-rise-of-mobile-services- for-work-truck-fleets 15 2021 Outlook: Digital Claims. Forbes. h ps://www.forbes.com/advisor/car-insurance/2021-outlook-digital-claims/ 16 2021 US Insurance Shopping Study. JD Power. h ps://www.jdpower.com/business/press-releases/2021-us-insurance-shopping-study 17 10 Trends that will Shape Insurance in 2021. Accenture. h ps://insuranceblog.accenture.com/10-trends-that-will-shape-insurance-in-2021 18 What is telema cs? Geotab. h ps://www.geotab.com/blog/what-is-telema cs/ Consumer trends show that people are open to moving in-person services to digital pla orms in order to enjoy the conveniences of on-demand goods and services. This can be seen in many industries. For example, the automo ve industry is changing to meet the needs brought on by vehicle ownership. 35% of consumers would even consider replacing their primary health provider with on-demand telehealth. The increased demand for online service delivery has been bolstered by COVID. 64% of consumers cite COVID for showing them how easy online shopping is, and 58% report that ecommerce has helped alleviate fric on in their shopping experiences. On-demand goods and service delivery has evolved beyond necessity and convenience to help us navigate the world mid-pandemic and beyond. This evolu on is a means to priori ze me, foster a be er work/life balance and make the most of our me off-line.

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